CHECK IN AND CHECK OUT POLICY:
- Check in time: after 2pm
- Check out time: before 12pm
In case of early check in or late check out, we will charge the fee base on the check in/ check out time equivalent to:
+ Check in between 6am - 10am: 50% of room rate per night.
+ Check out between 12pm - 6pm: 50% of room rate per night.
+ Check in before 6am/Check out after 6pm: 100% of room rate per night.
ROOM CAPACITY POLICY:
- Room rates for Double, 2 Double and 3 Double rooms are based one 2 people, 4 people and 6 people policy. Additional fee for extra people will be charged as below:
+ For children under 6 years old: free off charge for room charge and breakfast.
+ For children from 6 - 12 years old: additional charge of 150,000vnd/night/children inclusive of breakfast.
+ For children above 12 years old and adult: additional charge of 500,000/night/people inclusive of breakfast and extra bed.
- Please show your children birth certificate or passport when checking in. If you are not able to show valid certificates, our staffs will make decisions based on the children's height:
+ Under 110 cm: equivalent to children under 6 years old.
+ From 110 cm - 130 cm: equivalent to children from 6 - 12 years old.
+ Over 130 cm: equivalent to children above 12 years old and adult.
DEPOSIT POLICY:
- Reservation for booking on annual days:
+ Deposite is required within 72 hours after received offical booking confirmation from our Reservaion Department.
+ Reservation made from 14 - 07 days before check - in day: a deposit of 50% total booking value is required.
+ Reservation made less than 6 days before check-in day: 100% total booking value must be paid.
- Reservation for booking on public and national holiday:
+ Extra charge of 400,000vnd/room/night will be applied for booking on National Public Holiday.
+ 100% total booking value is required.
CANCELLATION POLICY:
- Cancellation of reservation on annual days:
+ 14 - 07 days before check in date: charge 50% of total booking value.
+ Less than 7 days before check in date or No Show: 100% of total booking value.
- Cancellation of reservation on public and national holiday:
+ No changes or cancellations are allowed,