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Hotel Policies

CHECK IN AND CHECK OUT POLICY:

- Check in time: after 2pm

- Check out time: before 12pm

In case of early check in or late check out, we will charge the fee base on the check in/ check out time equivalent to:

  + Check in between 6am - 10am: 50% of room rate per night.

  + Check out between 12pm - 6pm: 50% of room rate per night.

  + Check in before 6am/Check out after 6pm: 100% of room rate per night.


ROOM CAPACITY POLICY:

- Room rates for Double, 2 Double and 3 Double rooms are based one 2 people, 4 people and 6 people policy. Additional fee for extra people will be charged as below:

  + For children under 6 years old: free off charge for room charge and breakfast.

  + For children from 6 - 12 years old: additional charge of 150,000vnd/night/children inclusive of breakfast.

  + For children above 12 years old and adult: additional charge of 500,000/night/people inclusive of breakfast and extra bed.

- Please show your children birth certificate or passport when checking in. If you are not able to show valid certificates, our staffs will make decisions based on the children's height:

  + Under 110 cm: equivalent to children under 6 years old.

  + From 110 cm - 130 cm: equivalent to children from 6 - 12 years old.

  + Over 130 cm: equivalent to children above 12 years old and adult.


DEPOSIT POLICY:

- Reservation for booking on annual days:

  + Deposite is required within 72 hours after received offical booking confirmation from our Reservaion Department.

  + Reservation made from 14 - 07 days before check - in day: a deposit of 50% total booking value is required.

  + Reservation made less than 6 days before check-in day: 100% total booking value must be paid.

- Reservation for booking on public and national holiday:

  + Extra charge of 400,000vnd/room/night will be applied for booking on National Public Holiday.

  + 100% total booking value is required.


CANCELLATION POLICY:

- Cancellation of reservation on annual days:

  + 14 - 07 days before check in date: charge 50% of total booking value.

  + Less than 7 days before check in date or No Show: 100% of total booking value.

- Cancellation of reservation on public and national holiday:

  + No changes or cancellations are allowed,


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